The Martin Group Is Hiring a Director of Client Services.

The Martin Group is looking for a seasoned, dynamic and forward-thinking Director of Client Services to join our growing firm that is headquartered in Buffalo but also expanding in our Rochester office.

Key Responsibilities

• Be a positive, proactive and productive team member

• Manage the day-to-day clients assigned to you, as well as oversee other brand managers and clients as deemed necessary

• Support the Senior Vice President/Client Services with planning and implementation of department goals

• Build strong, trusting relationships with clients by being their advocate, problem-solver and providing proactive thinking
• Ensures that the resources of the Agency are deployed with continued maximum effectiveness in the interest of assigned accounts
• Maintains consistent communication with SVP/Client Services. When appropriate, involves top Agency management in individual client business
• Keeps well-informed on all assigned accounts’ activities, thus anticipating issues (internal or external) or client dissatisfaction and takes steps to remedy any such situation

• Establish a process for and own the Account Plan for key clients, working with the brand managers to ensure it is the most up-to-date account of our clients at any point in time

• Is concerned with the agency’s profitability, and is alert to opportunities to build additional business from Clients. Controls costs, such as write-offs, and other un-billable areas associated with running the business
• Guides, advises and assists team members with the explicit goal of developing the agency’s account management talent, including the importance of developing strategic creative briefs

• Is a great listener of client needs and assimilating corresponding strategic recommendations. Is passionate about delivering smart creative

• Organizes and frequently updates training tools for the account team

• Participates in and contributes to new business activities of the agency as required

Qualifications

• Minimum of 7 years of agency experience that provides an understanding of advertising, marketing, media, creative, production, research, digital, etc.

• Experience in managing a team is also preferred

This job would work out of our Buffalo office. Please contact Senior Vice President of Client Services Lisa Strock for more information.