The Martin Group Is Hiring a Director of Client Services. – The Martin Group

The Martin Group is looking for a seasoned, dynamic and forward-thinking Director of Client Services to join our growing firm that is headquartered in Buffalo but also expanding in our Rochester office.

Key Responsibilities

Be a positive, proactive and productive team member

Manage the day-to-day clients assigned to you, as well as oversee other brand managers and clients as deemed necessary

Support the Senior Vice President/Client Services with planning and implementation of department goals

Build strong, trusting relationships with clients by being their advocate, problem-solver and providing proactive thinking
Ensures that the resources of the Agency are deployed with continued maximum effectiveness in the interest of assigned accounts
Maintains consistent communication with SVP/Client Services. When appropriate, involves top Agency management in individual client business
Keeps well-informed on all assigned accounts’ activities, thus anticipating issues (internal or external) or client dissatisfaction and takes steps to remedy any such situation

Establish a process for and own the Account Plan for key clients, working with the brand managers to ensure it is the most up-to-date account of our clients at any point in time

Is concerned with the agency’s profitability, and is alert to opportunities to build additional business from Clients. Controls costs, such as write-offs, and other un-billable areas associated with running the business
Guides, advises and assists team members with the explicit goal of developing the agency’s account management talent, including the importance of developing strategic creative briefs

Is a great listener of client needs and assimilating corresponding strategic recommendations. Is passionate about delivering smart creative

Organizes and frequently updates training tools for the account team

Participates in and contributes to new business activities of the agency as required

Qualifications

Minimum of 7 years of agency experience that provides an understanding of advertising, marketing, media, creative, production, research, digital, etc.